Refund Policy

We want you to be happy with your Spark Ring purchase. If you experience any issues with your order, our support team is here to help.

Returns & Exchanges

If you would like to request a return or exchange, please contact us at info@sparkring.ai.

Return eligibility will be determined based on the condition of the product and the circumstances of the request.

To help us process your request, please provide your order number and a brief description of the issue.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

Your order number
The email address used for the order
A description of the issue
Photos or videos, if applicable

Once reviewed, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

How to Request a Return

Please contact us at info@sparkring.ai before returning any item.

Our support team will review your request and provide return instructions. Please do not send products back without prior confirmation, as this may delay processing.

Refunds

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Shipping fees, if applicable, may be non-refundable unless the return is due to an incorrect, damaged, or defective item.

Non-Returnable Items

We may be unable to accept returns for:

Products damaged due to misuse, accidents, or unauthorized modifications
Products with missing parts or accessories caused after delivery
Items returned without prior authorization
Gift cards or other non-refundable promotional items

Kickstarter Orders

For purchases made through Kickstarter, cancellation, refund, and fulfillment requests may also be subject to the terms stated on the Kickstarter campaign page.

After fulfillment, eligible after-sales requests can be submitted to our support team for review.